FAQ

Frequently Asked Questions (FAQ)

Orders

How can I check my order status?

You can log into your account and click on "My Orders" to view all your order statuses. We also send email notifications about your order progress.

Can I modify my order after it's been placed?

After submitting your order, you can contact customer service within 24 hours to make changes. Please reach out through our Contact Us page or email support@example.com.

How do I cancel my order?

To cancel an order, please contact our customer service team as soon as possible. If your order hasn't shipped yet, we can cancel it and arrange a refund.

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Payments

What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Is the payment process secure?

Yes, we use Shopify's secure payment system. All transactions are encrypted to ensure your payment information is safe.

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Shipping

How long does shipping take?

Domestic orders typically ship within 1-3 business days, with delivery taking 2-5 days after shipping. International orders may take 7-15 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can see the shipping options available during checkout.

How can I track my package?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also find tracking information in your account under "Order History".

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Returns & Refunds

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused and in their original packaging.

How do I return an item?

To initiate a return, please log into your account and go to the "Orders" section. Select the item you wish to return and follow the return instructions.

How long does it take to process a refund?

Once we receive your return, refunds are typically processed within 3-5 business days. The time it takes for the money to appear in your account depends on your payment method and bank.

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